We have a 14-day return policy, which means you can request a return within 14 days of receiving your item.
To be eligible for a return, your item must be in the same condition as when you received it: unworn or unused, with tags, and in its original packaging. You’ll also need to provide the receipt or proof of purchase.
To initiate a return, email us at admin@realweb.com.au. We will provide you with the next steps, including the return address.
If your return is approved, we’ll send you a return shipping label along with instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.
If you have any questions about returns, feel free to contact us at admin@realweb.com.au.
Returns for Custom Products:
Our return policy applies exclusively to non-custom and non-engraved products, allowing returns within 14 days of receiving the item. This gives you a 14-day window to request a return.
To initiate the return process for a pre-made design, kindly follow these steps:
- Contact our customer service team: Within the 14-day return window, please reach out to our customer service team to initiate the return. You can contact us via phone, email, or through the contact form on our website.
- Provide order details and reason for return: When reaching out to our customer service team, kindly include your order details and the reason for your return. This will allow us to process your request more efficiently.
- Return shipping: You are responsible for covering the cost of return shipping. For your convenience and security, we recommend using a trackable shipping service to ensure the safe delivery of your item. Be sure to include the return authorization number on the package to streamline the return process.
- Inspection and refund: Once we receive the returned item, our team will inspect it to ensure it meets the return criteria. If the item is in its original condition, we will issue a refund to your original payment method within a reasonable time frame.
Returns for Pre-made NFC Card Designs:
Our return policy covers pre-made designs, allowing returns within 14 days of receiving your item. This provides you with a 14-day window to request a return for pre-made designs.
To initiate the return process for a pre-made design, please follow these steps:
- Contact our customer service team: To initiate the return within the 14-day window, please reach out to our customer service team. You can contact us via phone, email, or through the contact form on our website.
- When contacting our customer service team, please provide your order details and the reason for the return. This will help us process your request efficiently.
- Return shipping: You are responsible for the cost of return shipping. For your convenience and security, we recommend using a trackable shipping service to ensure the safe delivery of the item. Please include the return authorization number on the package to help facilitate the return process.
- Inspection and refund: Once we receive the returned item, our team will inspect it to ensure it meets the return criteria. If the item is in its original condition, we will process the refund to your original payment method within a reasonable time frame.
Returns for Custom Designs/ Custom Business Cards:
Please note that we do not offer returns for custom designs. Customized products are tailored to individual customer requirements, making them unique and personalized. We cannot accept returns unless there is a manufacturing defect or an error.
If a custom design has a manufacturing defect or error, please contact us promptly to resolve the issue. Kindly provide relevant details and supporting documentation to help us assess the situation and offer the appropriate assistance.
Exceptions and Special Circumstances:
We understand that returns may be necessary in exceptional cases, such as damaged items during shipping, incorrect items received, or other specific circumstances. We will handle such returns on a case-by-case basis. If you encounter any of these situations, please contact our customer service team as soon as possible, and we will do our best to assist you.
We value your satisfaction and strive to provide excellent customer service throughout the return process. If you have any questions or concerns regarding our return policy, please don’t hesitate to contact our customer service team.
Damages and issues
Please inspect your order upon receipt and contact us immediately if an item is defective or damaged or if you received the wrong item so we can evaluate the issue and correct it.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
European Union 14-day cooling off period.
Notwithstanding the above, if the merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As mentioned above, the item must be in the same condition you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we receive and inspect your return and inform you whether the refund has been approved. If approved, you will receive the refund automatically via your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
If it has been more than 15 business days since we approved your return, please contact Admin.realweb.au.